This Return and Payment Policy explains how Apexlogic Solutions Ltd (“Company,” “we,” “our,” or “us”) handles payments, billing, cancellations, service commencement, refunds, and related financial matters for the services provided through our website [https://apexlogicsolutionsltd.com/](https://apexlogicsolutionsltd.com/) and through direct business communication, proposals, invoices, project agreements, statements of work, and other commercial arrangements. We are committed to maintaining transparency in our financial practices and to ensuring that clients understand the rules governing payments, cancellations, and refund requests before purchasing or using our services.
All payments for services provided by Apexlogic Solutions Ltd must be completed before the service begins, unless otherwise agreed in writing. The applicable payment structure, billing milestones, subscription conditions, support fees, recurring service charges, or project-based payment schedule will be defined in the relevant contract, proposal, subscription agreement, invoice, statement of work, or other commercial document agreed with the client.
Depending on the nature of the service, payment may be structured in one of the following ways:
Accepted payment methods include:
Invoices will be issued electronically upon payment confirmation or in accordance with the agreed billing schedule. Payments for services are due before the project or service is initiated, unless otherwise specified in writing by the Company.
Where payment is not received within the agreed timeframe, the Company reserves the right to delay project commencement, suspend service activity, withhold deliverables, pause access to technical resources, or otherwise postpone performance until the outstanding payment condition has been satisfied.
All bank charges, payment processor fees, currency conversion charges, intermediary fees, and similar transaction costs imposed by financial institutions or third-party payment platforms are the responsibility of the client unless otherwise agreed in writing.
All services provided by Apexlogic Solutions Ltd are digital or technical in nature and will be delivered through email, video conferencing, cloud storage, secure file transfer systems, project platforms, technical environments, hosting interfaces, repositories, documentation tools, or other appropriate electronic means.
Delivery shall be considered complete, in whole or in part, once the client has received one or more of the following, depending on the nature of the service:
For software, web portal, data processing, hosting-related, integration, consulting, or technical projects, progress updates, drafts, reports, early versions, staged outputs, milestone materials, or review versions may be delivered in stages for review, approval, testing, or continued implementation.
Where services are provided on an ongoing basis, such as support, maintenance, hosting-related activities, or recurring technical services, delivery may consist of the ongoing performance of agreed tasks, service availability, support actions, or technical assistance over the relevant period.
Because many Company services involve preparation, analysis, configuration, consultation, implementation, or development work before final delivery, a service may be considered to have started even if final delivery has not yet taken place.
Clients may request cancellation of a project, consultation, support package, or other service engagement before work has started by submitting a written request to apexlogi@apexlogicsolutionsltd.com.
If the request is received before any work has commenced and before technical preparation, planning, analysis, account setup, consultation, project scoping, or other substantive service activity has occurred, the Company may approve cancellation, subject to any non-recoverable administrative, transaction, or reservation-related costs that may reasonably apply.
Once work has started, or a digital consultation, project discovery session, technical assessment, project setup activity, analysis process, or implementation step has been conducted, cancellations become limited and may result in no refund or only a partial refund, depending on the stage of project completion and the work already performed.
Cancellation requests submitted after the delivery of the first concept, first draft, first milestone, first technical output, first support action, or first substantive work product are generally non-refundable, except in exceptional circumstances, which will be reviewed individually by the Company.
The Company reserves the right to determine, acting reasonably and in good faith, whether a cancellation request can be accepted and whether any refund, partial refund, or service credit is appropriate in view of the actual work already undertaken, technical resources allocated, commercial arrangements in place, and overall stage of project or service execution.
Due to the customized, technical, and digital nature of the services provided by Apexlogic Solutions Ltd, refunds are restricted once the service has commenced.
Refunds may be granted only in the following cases:
Refunds will not be granted for:
Approved refunds will be processed through the original payment method within 10 business days after confirmation, subject to payment platform, bank, or processor timelines.
The Company may, where appropriate, offer a partial refund, revised scope, service credit, or rescheduled delivery in place of a full refund where that is more appropriate to the circumstances.
Where applicable consumer protection laws grant mandatory rights to clients acting as consumers, Apexlogic Solutions Ltd will comply with such laws to the extent required. However, because the Company provides digital services and professional services that may begin promptly after purchase or instruction, clients acknowledge that their right to withdraw or cancel may be limited once the service has started, where such limitation is lawful.
By purchasing a digital or technical service through the website or by approving a proposal, invoice, consultation, or service order, you expressly consent to the immediate start of work where applicable and acknowledge that any statutory right of withdrawal may expire or become restricted once the service begins, digital materials are delivered, or substantive work is performed, to the extent permitted by law.
This consent may be reflected in the checkout process, invoice acceptance, written project approval, or other commercial confirmation used by the Company before service commencement.
Nothing in this Policy is intended to exclude, restrict, or override any statutory rights that cannot lawfully be excluded.
For corporate, commercial, agency, or other business clients, payment and refund terms are governed primarily by individual contracts, invoices, subscription agreements, project documents, or statements of work.
Refunds, credits, adjustments, cancellation arrangements, or compensation for B2B projects are reviewed on a case-by-case basis and, where applicable, must be confirmed in writing by both parties.
Where a business client has approved work, instructed project commencement, accepted a milestone, or otherwise caused service performance to begin, the Company reserves the right to rely on the agreed commercial terms in full.
Invoices, accounting records, project-related payment records, and associated business documentation are stored securely for a minimum period required under applicable tax, accounting, legal, or regulatory obligations.
All prices displayed on the website or included in proposals, invoices, or service documentation are exclusive of applicable taxes unless otherwise expressly stated.
Clients are responsible for paying any local VAT, indirect tax, withholding obligation, banking fee, or other fiscal or financial charge that may apply under the laws of their jurisdiction, including in relation to cross-border digital or technical services.
Invoices will reflect tax treatment based on the client’s billing country, the nature of the service, applicable VAT or tax rules, and any information provided by the client, including business or VAT registration details where relevant.
The client is responsible for ensuring that all tax-related and billing information provided to the Company is accurate and complete.
If you believe that a payment, invoice, refund decision, charge, or service-related billing item was processed in error, please contact us at apexlogi@apexlogicsolutionsltd.com before initiating a chargeback, payment dispute, banking claim, or other external dispute mechanism.
We aim to review and address payment-related matters within 10 business days, where reasonably possible and subject to the complexity of the matter.
Clients are expected to engage in good faith to resolve billing issues directly with the Company before resorting to external procedures. Unfounded, abusive, or fraudulent chargebacks may result in suspension of services, denial of future services, and potential legal recovery of outstanding amounts, transaction losses, administrative costs, and associated expenses.
Nothing in this section prevents the Company from exercising any lawful rights of recovery, enforcement, suspension, or debt collection available to it under applicable law or contract.
We use secure payment systems and anti-fraud verification tools to support transaction integrity and reduce the risk of unauthorized, suspicious, or unlawful payments.
Suspicious, inconsistent, or unauthorized payments may be temporarily held for verification, delayed, or declined. The Company may also request additional information where reasonably necessary to confirm billing identity, payment legitimacy, or the authority of the person making payment.
Confirmed fraudulent actions, attempted payment abuse, false billing representations, unauthorized use of payment methods, or intentionally deceptive conduct may be reported to the relevant financial institutions, payment processors, legal advisers, regulators, or public authorities in accordance with applicable laws.
The Company reserves the right to refuse service, suspend delivery, or terminate a commercial relationship where there are reasonable grounds to suspect fraud, abuse, or unlawful financial conduct.
We may revise this Return and Payment Policy periodically to reflect changes in services, technology, payment methods, business practices, legal requirements, or regulatory obligations.
All updates will be posted on the relevant website page with the updated Effective Date and Last Updated date. Continued use of our services after publication of any changes constitutes your acknowledgment and acceptance of the revised Policy, to the extent permitted by law.
We recommend reviewing this Policy periodically to remain informed about the rules governing payments, cancellations, and refunds for our services.